Refund policy

Cloverly LLC — Return & Refund Policy

At Cloverly, every box is crafted with care and a little magic. Because our boxes are mystery-based, we have a few important policies to keep the experience fair for everyone.

All Sales Final on Opened Boxes Due to the mystery nature of our products, all sales are final once a box has been opened. We are unable to accept returns or exchanges on opened boxes.

Damaged, Defective, or Incomplete Orders If your order arrives damaged, defective, or missing items, please contact us within 7 days of delivery at [your email address] with your order number and photos of the issue. We'll make it right — whether that's a replacement, store credit, or refund at our discretion.

Unopened Boxes Unopened boxes may be eligible for a return within 7 days of delivery. Please reach out to us before sending anything back. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Lost or Delayed Packages Once your order is handed off to the carrier, Cloverly is not responsible for delays, losses, or damages caused by the carrier. Please use your tracking number to monitor your shipment. If your package appears lost, contact us and we'll do our best to help.

How to Reach Us 📧 Use the contact form on our website. or cloverlyll12@gmail.com