FAQ & Disclaimers

Frequently Asked Questions

What's inside my box?

Each Cloverly box is a curated mystery — that's the magic! While we share general themes and item categories in each product description, exact items vary by box. We never reveal everything in advance so the unboxing experience stays special.

Can I choose specific items?

Our boxes are mystery-based, so specific item selection isn't available. However, you can choose your color palette (Dark & Broody or Light & Whimsical) and drinkware style where applicable to help us curate a box that fits your vibe.

What is a Lucky Clover Slip?

Some boxes include a Lucky Clover Slip — a chance to receive a premium bonus item such as a Crystal Diamond Art Kit, Magic Trick Set, Girls Spa Set, or more. Not every box includes a slip, but every box is packed with value.

Do you offer exchanges or returns?

Due to the mystery nature of our boxes, we do not accept returns or exchanges on opened boxes. If your box arrives damaged or an item is defective, please contact us within 7 days of delivery and we'll make it right.

How long does shipping take?

Orders are typically processed within 2–5 business days. Delivery times vary by carrier and location. You'll receive a tracking number once your order ships.

Disclaimers

Product Contents

Exact items in each Cloverly box may vary from what is shown or described. Product substitutions of equal or greater value may occur based on availability. All boxes are curated to match the theme and value described.

Color & Style Preferences

Color palette and style selections (Dark & Broody or Light & Whimsical) are preference guides used to curate your box. They are not a guarantee of specific items, brands, or colors.

Age Recommendations (Little Clover Box)

The Cloverly Little Clover Box is designed for children ages 4–12. Adult supervision is recommended for younger children. Some items may contain small parts not suitable for children under 3. Please review all items upon unboxing before giving to young children.

Allergens & Sensitivities

Some Cloverly boxes may contain products with fragrances, essential oils, bath ingredients, or other materials. If you or the recipient has known allergies or sensitivities, please review individual product labels carefully before use. Cloverly is not responsible for reactions to included products.

Shipping

Estimated delivery times are provided by carriers and are not guaranteed. Cloverly is not responsible for delays caused by carriers, weather, or other circumstances outside our control. Once a package is handed to the carrier, tracking updates are managed by the carrier.